Frequently asked questions

Yes. Posting an order, receiving offers and choosing a contractor are free. If paid features appear, we will announce them in advance.

Press "Create order", choose a category, describe the job and give a postcode and deadline. You sign in at the end with an emailed link.

Open the offers on your order, compare price, timing, rating and reviews, ask a question in the chat if needed and press "Choose".

Only after you choose a contractor. Only the chosen contractor sees your phone and address, and only you see theirs. Before that, phone numbers and emails in messages are hidden automatically.

After the work, open the order and press "Close": "Completed" or "Not completed". Then leave a review. If you forget, the system reminds you and closes the order itself 30 days after the planned date of the work.

You close an order this way if the work did not happen: the contractor was unreachable, you could not agree, quality was poor or the job is no longer needed. You give a reason. Both sides can still leave reviews.

A review can only be left for a real order where you chose a contractor, within 30 days of closing. Reviews are not removed for being negative, only for breaking the rules. See the "Rules".

Yes, under "My orders". After the first offer the category and postcode cannot be changed, so contractors do not respond to a different job.

If no contractor is chosen, the order expires 14 days after the preferred date (30 days if the date does not matter). You get an email 3 days earlier and can extend it.

Press "Report" on an order, offer, message or review, or use the "Report a violation" page. We confirm receipt and tell you the decision with the reason.

In settings, under "Privacy". You get a confirmation link by email. First close orders with a chosen contractor. Your reviews stay, shown as "Deleted user".

There is no arbitration on the platform: we are not a party to your agreement and do not settle disputes about work or payment. If the contractor broke the platform rules, press "Report" — we review the violation, but we do not change the outcome of a closed order or recover money. A dispute about the work is settled with the contractor directly, or, if that fails, in court. Free advice is available from the Juridisch Loket.

Yes. Profile, offers and messages are free. If paid features appear, we will announce them 30 days in advance.

Sign in, press "Become a contractor" and fill in the profile: type, categories, work area, phone and a Dutch address. After review you can respond to orders.

The platform works only with contractors who are based and work in the Netherlands. The phone number in the profile must be a Dutch number (+31).

No, they are optional. Only a Dutch phone number (+31) is required. If you add a KvK number, upload a document or enter a licence, customers see a mark on your response and profile. Only you and the moderator can see the documents.

A moderator reviews the profile before it goes live. They can approve it, send it back with a comment or reject it with a reason. You get an email about the decision.

Open an order from a matching category, write your text, give a price and timing and send. Do not put a phone or email in the text: they are hidden.

Only after the customer has chosen you. The details stay visible for 30 days after the order is closed.

By rating, pulled toward 4.0 when there are few reviews, then by recent offers. There is no paid promotion. The formula is in the "Rules".

A customer can only review a real order. A review that breaks the rules can be challenged with a report. Paying changes neither reviews nor the rating.

It goes into your statistics with the reason. You can leave a review about the customer. If the reason is unfair, file a report.

The notice gives the reason and an address for appeals. Email it within 6 months with the decision number: you get a reasoned reply.

In settings under "Privacy". You get a confirmation email. While there are open orders for which you were chosen, deletion is not available. The profile is removed and documents are erased after 30 days.